Cancellation and Refund Policy

Cancellation Policy

1. Cancellation Period: Customers may cancel their orders within 24 hours of placing the order without incurring any charges. After this period, cancellations will be subject to the terms outlined below.
2. How to Cancel: To cancel an order, customers must contact our customer service team via email or phone, providing their order number and reason for cancellation.
3. Refund for Cancellations: If the cancellation is made within the specified period, a full refund will be processed back to the original payment method within 5-7 business days.

Refund Policy

1. Eligibility for Refunds: Customers are eligible for a refund if:
   • The product is defective or damaged upon receipt.
   • The product does not match the description provided on our website.
   • The customer initiates a return within 14 days of receiving the product.
2. Return Process:
   • Items must be returned in their original condition, unused, and in the original packaging.
   • Customers should initiate a return by contacting our customer service team with their order number and reason for return.
3. Refund Method: Refunds will be issued in the same form of payment used for the original purchase. Store credit may also be offered at the customer’s request.
4. Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or an error was made in fulfilling the order.
5. Non-Returnable Items: Certain items may not be eligible for return or refund, including:
   • Personalized or custom-made products.
   • Digital downloads or services once accessed.
6. Processing Time: Refunds will be processed within 7-10 business days after we receive the returned item.

Additional Information

• Customers are encouraged to read this policy carefully before making a purchase.
• This policy is subject to change; any updates will be posted on our website.

By clearly outlining these terms, you ensure that customers understand their rights and responsibilities regarding cancellations and refunds, which can enhance their shopping experience and foster loyalty to your brand